Refund Policy

At Zawaj Match, we strive to provide a high-quality, ethical, and Shariah-conscious matchmaking experience. This Refund Policy explains how refunds are handled for premium subscription purchases made through Zawaj Match on iOS, Android, and the web.

By purchasing a premium subscription, you acknowledge and agree to the terms outlined below.

1. General Refund Policy

All premium subscription purchases on Zawaj Match are generally non-refundable. Once a subscription is activated, you gain immediate access to premium features, and the service is considered delivered.

This policy applies to all subscription durations, including monthly, 3-month, 6-month, and annual plans, and to payment methods processed by Apple, Google Play, Stripe, or RevenueCat-supported billing.

2. Exceptions & Eligible Refunds

Refunds may be considered on a case-by-case basis under limited circumstances, including but not limited to:

• Technical Errors: Duplicate charges or billing errors caused by a system malfunction.
• Service Inaccessibility: Proven inability to access premium features due to a verified technical issue on our end.
• Unauthorized Transactions: Charges resulting from verified unauthorized use of your account.

Refund approvals are granted at the sole discretion of Zawaj Match, the applicable payment provider, or the relevant app store after review.

3. Subscription Cancellations

You may cancel your premium subscription at any time through the same platform or account used to purchase it: Apple App Store, Google Play, or web billing where available.

Cancellation will stop future billing but will not result in a refund for any unused portion of the current billing period. Premium access will remain active until the end of the subscription term.

Deleting your Zawaj Match account does not cancel your subscription. You must separately manage and cancel the subscription through the same purchase method or billing platform used to subscribe.

4. Third-Party Payment Platforms

Payments may be processed by third-party platforms, including Apple App Store, Google Play, Stripe, and subscription infrastructure such as RevenueCat. Refund requests may also be subject to the policies, timelines, and decisions of the processor used for your purchase.

Zawaj Match does not control and cannot override decisions made by these platforms regarding payments, refunds, reversals, or chargebacks. Please contact support before opening a dispute so we can review the issue and provide proof of service, cancellation status, or refund eligibility where applicable.

5. Account Termination & Policy Violations

If your account is suspended or permanently banned due to violations of our Terms of Service, Community Guidelines, or safety policies, you will not be eligible for a refund, including for any remaining subscription time.

Misuse, fraud, abusive dispute activity, or chargebacks filed after access has been delivered may result in loss of premium access, account restriction, or recovery of amounts owed, to the extent permitted by law.